Email Clients

You can use the server settings below to configure your 3rd party email client (e.g. Outlook Express). Step-by-step instructions are also provided below for the main ones.

For support of 3rd party email applications or complex emails solutions, please contact our Premium Care Team.

Installation

1. Outlook Express
2. Outlook 2003
3. Outlook 2007
4. Apple Mail
5. Windows Mail
6. Windows Live Mail (Windows 7)

Installation

1. Outlook Express

   1. From the Tools menu, click Accounts
      
   2. Click Add, and then click Mail to open the Internet Connection Wizard
      
   3. Type in your name as you would like it to appear on outgoing email messages and click Next
      
   4. Enter your TELUS email address and click Next
      
   5. Select IMAP as your incoming mail server type and fill in the incoming and outgoing mail server settings using the corresponding information below and click Next.
      
      Note: we recommend IMAP if you want better performance and plan to access your email from multiple computers or devices.
      
      IMAP email settings:
      • Server type = IMAP
      • Incoming (IMAP) server = imap.telus.net
      • Outgoing (SMTP) server = smtp.telus.net
   6. Type in your account name and password and click Next and then Finish.
      
      Note: Make sure you do not check the Secure Password Authentication box.
      

2. Outlook 2003

   1. From the Tools menu, select Email Accounts
   2. On the Email Accounts wizard window, select 'Add a New Email Account' and click Next.
   3. Select IMAP for your server type.
      Note: we recommend IMAP if you want better performance and plan to access your email from multiple computers or devices.
   4. On the Internet Email Settings window, fill in the following information, and click Next:
      • Name: Fill in a name that your would like to appear on all outgoing messages.
      • Email Address: e.g. your.name@telus.net.
      • Username: Enter the username you were provided when you signed up.
      • Password: Enter the password you were provided when you signed up.
      • Incoming Mail Server: 'imap.telus.net'.
      • Outgoing Mail Server: 'smtp.telus.net'.
      Note: Make sure you do not check the Secure Password Authentication box.
   5. Click Next then Finished.

3. Outlook 2007

   1. From the Tools menu, select Account Settings.
   2. Select New from the Email tab.
   3. Click Microsoft Exchange, POP3, IMAP, or HTTP, and click Next.
   4. Select 'Manually configure server settings or additional server types' and click Next
   5. Select 'Internet Email' and click Next
   6. On the Add New Email Account window, fill in the following information, and click Next:
      • Name: Fill in a name that you would like to appear on all outgoing messages.
      • Email Address: e.g. your.name@telus.net.
      • Account Type: IMAP
      • Incoming Mail Server: 'imap.telus.net'.
      • Outgoing Mail Server: 'smtp.telus.net'.
      • Username: Enter the username you were provided when you signed up.
      • Password: Enter the password you were provided when you signed up.
      Note: Make sure you do not check the Secure Password Authentication box.
   7. Click Next then Finished.

4. Apple Mail

   1. From the Mail menu, click Preferences.
   2. Click on the Accounts icon.
   3. At the bottom in the left hand corner of the 'Accounts' screen, click on the '+' icon
   4. From the Account Type dropdown, select IMAP then fill in the following information:
      • Description: e.g. TELUS Email
      • Email Address: e.g. your.name@telus.net
      • Full Name: Fill in a name that you would like to appear on all outgoing messages.
      • Incoming Mail Server: imap.telus.net
      • User Name: Enter the username you were provided when you signed up.
      • Password: Enter the password you were provided when you signed up.
   5. From the Outgoing Mail Server (SMTP) dropdown, select Add Server.
   6. In the Outgoing Mail Server field, enter 'smtp.telus.net' and click OK (don't change any of the advanced settings).
   7. Click the red icon at the top left hand corner of 'Accounts' and click Save.

5. Windows Mail

   1. From the Tools menu, click Accounts.
   2. Click Add.
   3. Enter your Name as you would like it to appear on outgoing messages and click Next.
   4. Enter your Email Address then click Next.
   5. On the Set up Email Servers window, fill in the following information, and click Next:
      • Incoming email server type: IMAP
      • Incoming mail (POP3 or IMAP) server: imap.telus.net
      • Outgoing email server (SMTP) name: smtp.telus.net
      Note: Make sure you do not check the 'Outgoing server requires authentication' box.
   6. Enter you Email Address and Password and click Next and then Finished.

6. Windows Live Mail (Windows 7)

   1. Click on Add e-mail account
   2. On the e-mail account information window, fill in the following information:
      • E-mail address: e.g. username@telus.net
      • Password: Enter the password you were provided when you signed up
      • Display Name: Fill in a name that you would like to appear on all outgoing messages
   3. Make sure Manually configure server settings for e-mail account is checked
   4. Click Next
   5. On the e-mail server information window, fill in the following information:
      • My incoming mail server is: IMAP
      • Incoming server: 'imap.telus.net'
      • Outgoing server: 'smtp.telus.net'
   6. Click Next